This policy distinguishes eligible ordinary returns and exchanges from defective or damaged product claims.
Eligible returns and exchanges
- Eligible return requests must be made within 2 days of delivery.
- The customer pays return shipping or may self-ship the product.
- Eligible products may be exchanged subject to availability.
- For an exchange, one-way shipping is paid by the customer.
Sale and discounted products
Discounted or sale products are not eligible for return or exchange.
Defective or damaged product claims
A refund may be provided for an approved defective-product claim. An unboxing/opening video is compulsory for defective or damaged claims. The video should show the package being opened from its original condition and the product condition immediately after opening.
This unboxing-video requirement applies to defective or damaged claims; it is not stated as a requirement for ordinary buyer-remorse returns.
How to contact us
For a return, exchange or defective-product claim, contact info@tanzizcollection.com or +91 70455 7487.